More Than Roof and Walls: Why Resident Services are an Indispensable Part of Affordable Housing
This report describes why low-income families need and benefit from access to resident services and how the programs work. It explores the impact that these services have on both families and valuable affordable housing assets, where experiences shows that the presence of resident services programs can benefit occupancy and rent collection and reduce evictions and maintenance costs. The report also examines the current state of resident services, a field that until recently has lacked standards of practice and sufficient impact data, posing huge challenges for affordable housing managers seeking to sustain adequate public and private funding for theses services. Finally, it presents possible solutions and current efforts to advance policies that improve the quality of services available and the environment for supporting them.