May 5, 2020

Covid-19 Resources: Ohio

Updated May 5, 2020

Enterprise’s Ohio team is compiling local, state and national Covid-19 tools and resources for low-income housing and service providers, nonprofits and residents. Our national Covid-19 response page is updated regularly with resources on the CARES Act, state and federal policy advocacy, Covid-19 data analysis and resources.


Guidance on Health

General Resources

  • United Way or call 2-1-1.
  • Apply for benefits from Ohio at including:
    • Medicaid
    • Food and cash assistance
    • Women, infants, and children food assistance
    • Special needs assistance
    • Work
    • Child care
    • Unemployment insurance
    • Long-term services and support
    • Housing and utilities assistance
    • Mental health and addiction services
    • Development and disabilities services
    • Aging services
  • To apply, renew, or report changes to Ohio food, medical, or cash assistance, call 1.844.640.6446
  • To contact the Cuyahoga County Job and Family Services benefits, call 216.987.7000
  • Detroit Shoreway:
    • Includes food, emergency, education and many other resources

Other Resources from the County

  • Child Care Assistance Information Line, 216.987.6929
  • Prevention, Retention and Contingency Information Line, 216.987.7392
  • Long-Term Care Contact Line, 216.858.8405
  • For more information about Temporary Assistance for Needy Families, 216.987.8656

Health Insurance

  • Insure Kids Now – Health Insurance Resources
    • People without health insurance may be eligible for benefits. This website will allow you to explore options based on your income, children in the home, and state.
  • Apply for Medicaid
  • Notice from Cuyahoga Job and Family Services (CJFS) for benefits:
    • CJFS will continue to verify eligibility requirements such as income and resources through an electronic data source whenever possible. When CJFS is unable to verify income or resources through an electronic data source, the individual will be requested to provide necessary documentation.
    • Documents may still be dropped off at several of our locations. While our lobbies are closed to the public, a locked document drop off box is still available in the vestibules of the following locations:
      • VEB - 1641 Payne
      • Southgate at Jane Edna Hunter - 3955 Euclid
      • Quincy - 8111 Quincy
      • Old Brooklyn - 4261 Fulton Parkway
      • Westshore - 9830 Lorain Ave
    • Community Medicaid (non long-term care) case verifications may be scanned and emailed to
    • Long-term care case verifications may be scanned and emailed to SMBC-
    • Verifications may also be mailed to the agency. Postage paid envelopes can be mailed to applicants upon their request.
  • Notice on Medicaid renewals:
    • Due to the high demand of Ohioans applying for Medicaid, Medicaid renewals are not being processed at this time. Medicaid coverage will not be lost because you have not been able to complete the renewal process.

Mental Health & Domestic Violence Resource

  • CDC guidance on mental health:
    • You can also visit the CDC page and search for “Daily Life and Coping,” click the first link, then click “Stress and Coping.”
  • If you are experiencing stress and anxiety, call the Cuyahoga County Warmline at 440.886.5950 to talk to a peer.
  • Signature Health is providing telemedicine services for mental and behavioral health to patients on Medicare, Medicaid, and those without any health insurance. New patients of Signature Health can call 440.578.8200 to schedule a telemedicine appointment or visit their website for more information.
  • FrontLine Service offers a 24/7 Suicide Prevention Hotline for children and adults whose safety and health are threatened by mental health challenges or overwhelming stressors. 24/7 Mobile Crisis hotline: 216.623.6888
  • National Suicide Prevention Lifeline call 1.800.273.8255
  • Crisis Text Line text HOME to 741-741
  • Disaster Distress Hotline call 1.800.985.5990 or text TalkWithUs to 66-746
  • The Trevor Project (for LGBTQ youth) call 1.866.488.7386 or text START to 678-678
  • The National Domestic Violence Hotline call 1.800.799.7233 or text LOVIES to 22-522
  • The Domestic Violence Center can assist with crisis intervention, intake for services, general information on domestic violence and referrals for resources in the community. For immediate assistance, call the 24-Hour Domestic Violence Helpline at 216.391.HELP (4357).

Unemployment Resources

Financial Counseling and Assistance

  • Metro West: For Business Support & Assistance, call 216.961.9073 ext. 269
  • Empowering and Strengthening Ohio's People: The following services are available over the phone, 216.373.1851
    • Financial counseling
    • Property tax counseling
    • Property tax loan program
    • Foreclosure prevention counseling
    • Pre-purchase counseling
    • Transition counseling
    • Matched savings program
    • Benefit assessments
    • Coming soon:
      • Senior financial education workshops
      • Home buyer education
      • Caregiver financial education workshops
      • Pre-retirement workshops
  • Hebrew Free Loan Association of Northeast Ohio is offering emergency, interest-free loans to people affected by coronavirus. Loans of up to $1,500 are available for purposes including, but not limited to, lost wages, child care costs due to school closures, and medical costs. Apply or call 216.378.9042

Food Security

  • Supplemental Nutrition Assistance Program (SNAP) eligibility:
  • Apply for SNAP benefits or or call 844.640.6446
  • Notice on SNAP:
    • SNAP assistance groups that were scheduled to expire in March, April, or May 2020 will have their SNAP benefits extended for 6 months. Assistance groups with interim reports due in March, April, or May 2020 will have their due dates extended until after May 2020. All in-person county assessments and on-site visits related to work requirements for SNAP and TANF are suspended until further notice.
  • Greater Cleveland Food Bank:
    • Need help, contact the help center or call 216.738.2067
    • The Food Bank is developing a one-page help sheet for those needing guidance that will be available from the Help Center website.
    • The Food Bank is open and continuing to serve the community in a drive-thru format.
  • Food Pantries:
    • Locations of food pantries and accessibility may vary day to day and by zip code. In order to get the most up to date information on where to find a food pantry, call 2-1-1.
  • Free meals:
  • Cleveland Metropolitan School District: providing two take-home meals for any children 18 and younger and accompanying adults.


  • Metro West:
    • Housing needs and concerns, call 216.961.9073, ext. 208
  • Cleveland Housing Network (CHN) Housing Partners:
    • CHN will continue to offer services during this period over the phone.
    • To access any of CHN’s resources, visit their website or call 216.574.7100.

Senior Services

  • Metro West:
    • Those in need of services such as meal deliveries, leave a voicemail for Kris at 216.961.9073, ext. 208, and he will call back.
  • ESOP:
    • Wellness checks for residents of Cuyahoga County aged 60 and over, call 216.373.1851

Legal Assistance

  • The Legal Aid Society of Cleveland
    • In this time of uncertainty, people will have legal needs related to shelter, safety and economic security. The Legal Aid Society of Cleveland will continue to serve clients during the Covid-19 pandemic.
    • For the public’s safety, Legal Aid will only do new client intake online and via phone. Visit their website or call 1.888.817.3777.
    • Those with non-legal questions can also visit the Tenant Information Line or call 216.861.5955 (Cuyahoga) or 440.210.4533 (Ashtabula, Geauga, Lake, Lorain counties)


  • The City of Cleveland has ended utility cut-offs during the crisis. Contact your utility provider if necessary:
    • Cleveland Water: 216.664.3130
    • Cleveland Public Power: 216.664.4600
    • First Energy/The Illuminating Company: 800.589.3103
    • Dominion Energy: 877.542.2630
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