Acknowledgements

Foreword

A Recommended Approach to Resident Services for Families (PDF, 64KB)

Part 1: Implementing a Resident Services Program

 The Design Process

1. Building Resident Services into the Housing Production Process
2. Designing and Establishing Space for Resident Services Programs
3. Surveying Residents’ Characteristics, Goals and Interests
4. Collecting and Analyzing Data Using SurveyMonkey
5. Assessing Social Services for Resident Referrals
6. Setting Targets for Program Success
7. Introduction to Microsoft® Excel-based Tool for Setting Targets for Program Success
8. Systems for Tracking and Verifying Outcomes
9. Budgeting, Staffing and Other Benchmarks from Seven Organizations Offering Resident Services
10. Introduction to Microsoft® Excel-based Tool for Budgeting Resident Services Programs
11. Components of the Job and Attributes for Success as a Resident Services Coordinator or Program Manager
12. Sample Job Description for a Resident Services Coordinator

Service Referral and Outcome Management

1. Principles for Service Referral and Outcome Management
2. Best Practices for Designing a Memorandum of Understanding
3. Sample Memorandum of Understanding for an After-School Program
4. Introduction to Microsoft® Excel-based Tool for Tracking Referral Outcomes
5. Tracking Service Referrals and Outcomes Using the Efforts-to-Outcomes SoftwareTM
6. Responding to Residents in Crisis

The Impact on Property Management

1. Role of Property Managers and Their Connections to Resident Services
2. Roles and Responsibilities of Property Management and Resident Services: Areas of Cooperation and Overlap
3. Knowing the Rules and Risks: An Introduction to Fair Housing Requirements
4. Recommendations and Tips for Eviction Prevention
5. Introduction to Microsoft® Excel-based Tool for Eviction Prevention Tracking

Fundraising

1. The Fundamentals of Fundraising
2. Understanding the Fundraising Process
3. Sample Profiles for Tracking Your Donors
4. Sample Forms for Tracking Donor Visits and Phone Calls
5. Sample Letters for Soliciting and Thanking Donors
6. Additional Fundraising Resources

Part 2: Resident Services In-Depth

Employment Services

1. Facts on Employment Services
2. Do Your Residents Need Employment Services?
3. Assessing an Employment Services Provider
4. Tools to Help Residents Choose a Career
5. The Client Intake Process
6. Addressing a Client’s Barriers to Employment
7. Addressing Negative Background Information During Your Job Search
8. Introduction to “Soft” Skills
9. Sample One-Week “Soft” Skills Curriculum
10. Pre-Job Search Checklist
11. Helping a Job Seeker Prepare for an Interview
12. Tips for Success on the Job
13. Seven Ways to Boost Job Retention
14. Group Exercise on Maintaining Employment
15. Group Exercise on Common Work-Related Triggers

Adult Education and English as a Second Language Services

1. Facts on Adult Education and ESL Courses
2. The Benefits of Attending a Community College
3. What is the GED and Why is it Helpful?
4. The Financial Benefits of Attending College
5. The Long- and Short-Term Benefits of Education
6. Resources for English as a Second Language Programs

Child Care, After-School and Youth Services

1. Facts About Child Care, After-School Programs and Young People
2. The Importance of Early Care and Education
3. Types of Child Care
4. Child Care Referral Sources
5. Understanding Child Care Subsidies
6. Resources for Finding Quality Child Care
7. Survey to Determine Parents’ Child Care Needs
8. Child Care Search Worksheet for Parents
9. How Safe is Your (or Your Provider’s) Home?
10. Resources and Tools for Supporting Child Care
11. Starting an After-School Program
12. Effective Administration and Policies for After-School Programs
13. Developing a Curriculum for an After-School Program
14. Finding Funding for an After-School Program
15. Hiring and Developing Staff for an After-School Program
16. Evaluating After-School Programs
17. Creating Handbooks for an After-School Program
18. Designing Programs to Engage Youth
19. Encouraging Youth to Stay in School
20. Supporting Youth Employment

Community Safety and Crime Prevention Services

1. Facts on Community Safety and Crime Prevention
2. Getting Started in 10 Steps
3. How to Make Your Property Crime-Resistant
4. Checklist for Starting a Community Watch
5. Matching Volunteers to the Right Role
6. Safe Neighborhood Questionnaire
7. Assessing Community Safety: Collecting Safety and Demographic Data
8. Community Safety Survey
9. Identifying Drug "Hot Spots" in a Business Community
10. Safety Standards for 5- to 14-Year Olds

Financial Literacy Services

1. Facts on Financial Literacy
2. Assessing Residents’ Financial Literacy
3. Checking Account Basics
4. Writing a Check Exercise
5. Sample Checkbook Register Exercise
6. Sample Account Statement and Balancing Exercise
7. Improving Household Spending
8. Separating Needs from Wants Exercise
9. Plugging the Spending Leaks Exercise
10. Identifying Income Exercise
11. Listing Expenses Exercise
12. Spending Calendar Exercise
13. Budgeting Tool
14. Saving for the Future
15. Effectively Using and Maintaining Credit
16. Using CreditSmart® to Understand Personal Finances
17. Assistance With Taxes and Financial Planning: An Overview of MoneySite