"Enterprise has been an incredible leader and resource to us for many years in developing affordable homes for families in Cleveland. Together, we have learned that bricks and mortar are important, but not enough. Low-income families have many needs, and scarce few places to turn for help and guidance. With this manual, and all of the work that stands behind it, Enterprise is building an important baseline of resident services knowledge and best practice models. This is enormously helpful to us in designing cost effective services and well documented outcomes."
“We have provided services to our residents for the last decade, and had recently begun to develop outcome-measurement tools to assess the impact of our work. We were thrilled to be chosen by Enterprise to be part of the Freddie Mac resident services initiative. Enterprise's assistance with program evaluation and outcome-measurement tools was very timely and has really helped us develop better tools to track our results. The affordable housing field very much needs resources like these to help ensure that both our housing and our residents are successful.”
"Addicts Rehabilitation Center Foundation, Inc., has worked in Harlem for 48 years helping transform the lives of substance abusers through housing and enriched resident services. We have consistently looked to Enterprise not only for funding and partnership opportunities but also for best practices in the field. Enterprise has long been a leader in innovative approaches to community development, and now they are bringing that same leadership to resident services. The guides and informative tools in this manual will expedite moving the field forward in helping families build their assets and preserve valuable affordable housing across America."
Rev. Reginald Williams
President and Chief Executive Officer
Addicts Rehabilitation Center Foundation, Inc.
New York City, New York
"I love the manual and think it is an excellent tool, both for those who are new and for those who have been in the industry for a while. It has something for everyone."
