Photo: Jackson Smith

Resident services in affordable rental housing connect residents to available, quality services and benefits to help them maintain stability, advance their job skills, obtain better jobs and become financially independent. In addition, after-school programs provide safe havens and education support to help children succeed and stay in school. Without this housing-based support, it is daunting – and sometimes impossible – for parents working long hours in low-wage jobs to navigate the complex social services system of public and private agencies.

The National Resident Services Collaborative was established by several national, regional and local community development organizations to improve and increase the delivery of resident services for families in affordable housing.