Job retention is the most critical component in the effort to help low-income people and welfare recipients move from dependency to self-sufficiency. It is also a very challenging aspect of workforce development and one for which there is no agreed-upon standard of effectiveness.
A random survey of measures on retention rates of people with multiple barriers to employment (likely the majority of your customers) suggests that a retention rate of 65 percent could be an indication that you are doing a fine job. That means 65 percent of your customers are still on the job 180 days later.
This section explores and details the wide range of retention supports you need to provide to your customers in order to help them keep their jobs and advance in salary and responsibilities. Retention topics reviewed include new job issues and challenges, common job dismissal triggers in the workplace, a guide for client contact that supports successful retention, on-site job coaching and other transitional work strategies as well as a variety of best practices in job retention.
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