Workforce Support System is presented in six sections, with key strategies under each section. The key strategies offer the bulleted resources listed below.

Section 1: Community Outreach and Recruitment

Preparing Your Own Recruitment Strategy

• Prepare Your Own Recruitment Strategy (pdf)
• Recruitment Strategy: The Five Main Stages of a Social Marketing Campaign (Word document)
• Recruitment Through Marketing and Outreach (pdf)

Recruiting the Hard to Serve Customer

• Engaging the Hard to Serve: Methods that Work for Men (Word document)

Broadening Your Recruitment Efforts

• Workforce USA (external website)

Sample Best Practices in Recruitment Strategies

• Four Effective Recruitment and Outreach Strategies (Word document)

Section 2: Intake, Assessment and Identifying Barriers to Employment

The Intake Process

• The Client Intake Process (Word document)
• Career Development Program Intake Form (Word document)
• A Candidate File Checklist (Word document)
• Case Note Procedures (Word document)

Assessing the Customer

• HOPE Program Intake Application (Word document)
• TABE (Tests of Adult Basic Education) (external website)

Identifying the Customer's Barriers to Employment

• Advice and Lessons Learned from Claudia Brown (Word document)
• SCANS Assessment Tool (pdf)

Section 3: Preparing Job Seekers for the Workplace

Soft Skills Training

• Life Skills for Vocational Success (external website)
• Neighborhood Networks Personal Management Skills Soft Skills Training Curriculum (Word document)
• A Sample One Week Soft Skills Curriculum (Word document)

Saying the Hard Things

• Saying the Hard Things (email address)

Overcoming Barriers to Employment

• Addressing a Client's Barriers to Employment (Word document)
• Overcoming Barriers to Employment (external website)

Preparing for the Job Search

• Career Exploration Instructional Module (external website)
• Pre-Job Search Check List (Word document)

Section 4: Job Development and Placement

Developing an Employer Focused Workforce Program

• How Employer-Focused is Your Program? (Word document)
• Business Partnerships: How to Involve Employers in Welfare Reform (external website)

Strategies for Job Developers

• Workforce USA's Development and Job Placement Strategies (external website)
• Job Development Essentials: A Guide for Job Developers (external website)

Quick Tips on Job Matching

Making Initial Contact with Employers

• A Fact Finding Call Script (Word document)

Financial Incentives Available to Employers

• Instructions for IRS Form 8850: Pre-Screening Notice and Certification Request for the Work Opportunity and Welfare-to-Work Credits (pdf)
• Hiring Welfare Recipients Can Reduce Employer Taxes by $8,500 Per New Hire: The New Welfare-to-Work and Work Opportunity Tax Credits (pdf)

Preparing for the Job Interview

• Helping a Job Seeker Prepare for an Interview (Word document)
• America's Career Infonet, Informed Career Decisions (external website, list of 19 links)

Surveying Employer Feedback, Customer Satisfaction

• Customer Satisfaction Surveys: Employer Questionnaire (Word document)

Sector Initiatives

• Lessons Learned From Implementing a Sector Project (Word document)
• Sector Employment Strategies (Word document)
• Effective Partnerships (Word document)

Section 5: Job Retention

New Job Issues and Challenges

• Group Exercise on Common Work-Related Triggers (Word document)
• Group Exercise on Maintaining Employment (Word document)
• Tips for Success on the Job (Word document)
• Seven Ways to Boost Job Retention (Word document)

Maintaining Customer Contact for Successful Job Retention

• A Primer on Case Management for Employment Programs (pdf)
• General Performance Factors (Word document)
• Sample Client Outreach Letters (Word document)

Two Successful Strategies for Clients with Multiple Barriers

• Managed Work Services (email contact)
• Transitional Work Corporation (external website)

Resources on Retention

• Retention and Career Advancement (pdf)
• Job Retention and Career Advancement for Welfare Recipients (external website)
• Keeping Welfare Recipients Employed: A Guide for States Designing Job Retention Services (pdf)
• Lincoln (Neb.) Action Program: Intensive Case Management Proves Cost-Effective (Word document)
• The Finance Project of the Welfare Information Network (external website)
• Transitional Benefits: A Guide to Starting Work and Staying There (pdf)

Section 6: Career Advancement

A Guide to Career Advancement

Career Advancement Resources

• Built to Last: Why Skills Matter for Long-Run Success in Welfare Reform (pdf on external website)
• Career Advancement for Welfare Recipients and Low-Wage Workers (external website)
• Promising Practices Catalog (external website, scroll down to State and Local Programs)
• Steady Work and Betters Jobs: How to Help Low-Income Parents Sustain Employment and Advance in the Workforce (external website)
• Wage Growth Strategies in the STRIVE Network (Word document)
• Training to Get Ahead (Word document)
• Building: Knowledge, Security and Confidence (pdf)
• FDIC's Money Smart (external website)

Financial Literacy

• Elements of Effective Financial Literacy Training (Word document)
• Lifetime IDEA Initiative (Word document)
• Budget and Credit Workbook (Word document)
• Making Your Money Count (pdf)
• Help Workers Boost Paychecks: The Earned Income Credit Campaign 2001 (pdf)
• Helping Workers Boost Paychecks: A Guide to Earned Income Credit Outreach Strategies (pdf)
• Give Your Paychecks a Boost (external website)

© 2008, Enterprise Community Partners, Inc.
Enterprise Community Partners is a national nonprofit that provides expertise for affordable housing and sustainable communities. We offer financing for affordable housing through our nonprofit, Enterprise Community Loan Fund, and through our for-profit subsidiary, Enterprise Community Investment, Inc.
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