This tutorial describes how to determine what services would most benefit your residents, and then how to fund, staff, design, implement, partner and measure the effectiveness of those services. Each section includes an overview along with multiple model documents to help you get started immediately with hands-on, helpful tools you can adapt quickly to fit your needs.
The online resources from this tutorial have been created in Microsoft Word, so that you can download and adapt them quickly to your unique requirements. Also you will find Microsoft Excel spreadsheets that are are pre-loaded with helpful guides ready to accept your data and create graphic trending charts, etc., so that you can interpret the data quickly. Finally, this tutorial will be updated, revised and augmented over time to keep this a living
resource that can respond to advances in the field.
Part One: Implementing a Resident Services Program
In "The Design Process", this guide discusses assessing resident needs, assessing the services available in your community, setting targets for success and measuring outcomes as well as budgeting and staffing. In "Service Referral and Outcome Management", you’ll find information on partnering successfully with other providers, developing model MOUs and resources for tracking outcomes and referrals. "The Impact on Property Management" discusses the role of property managers and how you can work with them to improve property performance and prevent evictions. And "Fundraising" will help you establish systems to track your efforts and provide the best follow-up possible to your donors.
Part Two: Resident Services In-Depth
Here you will find background, facts and hands-on resources to help you understand, partner with service agencies or design and implement direct services in the following areas:
In each of these sections, you will find a brief introduction to the topic, a fact sheet on the topic that will help you make a case for offering these services and a variety of ready-to-adapt model documents to help you get started immediately.
