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| Photo: Harry Connolly |
Welcome! This tutorial describes how to determine what services would most benefit your residents, and then how to fund, staff, design, implement, partner and measure the effectiveness of those services. Each section includes an overview along with multiple model documents to help you get started immediately with hands-on, helpful tools you can adapt quickly to fit your needs.
You can review the various sections in sequence or click on a specific section to review and download relevant material. For a complete listing of each section and attached resources, go to the list of resources for easy navigation.
Organizations wishing to design or improve a resident services program must consider such issues as the size and configuration of the housing development, the level and types of services desired, the available funds and fundraising potential, and the mix of existing, quality services available off- or on-site. The steps outlined in this document are recommended for designing and implementing or improving a resident services program, and can be viewed as a cycle to be repeated when circumstances change from year to year. Read the entire document. (PDF, 64KB)
- The Design Process - This guide discusses assessing resident needs, assessing the services available in your community, setting targets for success and measuring outcomes as well as budgeting and staffing your program.
- Service Referral and Outcome Management - You’ll find information on partnering successfully with other providers, developing model MOUs and resources for tracking outcomes and referrals.
- Impact on Property Management - discusses the role of property managers and how you can work with them to improve property performance and prevent evictions.
- Fundraising - will help you establish systems to track your efforts and provide the best follow-up possible to your donors.
Here you will find background, facts and hands-on resources to help you understand, partner with service agencies or design and implement direct services in the following areas:
In each of these sections, you will find a brief introduction to the topic, a fact sheet on the topic that will help you make a case for offering these services and a variety of ready-to-adapt model documents to help you get started immediately.
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